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Autoglass launches ADAS 'Over The Air'

Published:  12 July, 2019

Autoglass has launched the Over The Air scale solution which adds to its existing ADAS suggestion. The combination makes what the visitor calls the Full Calibration Solution for ADAS diagnostics, coding and calibration.

When a vehicle is brought to an Autoglass middle for a ADAS scale, the Over The Air device is continued to the motorcar via the OBD port, which so connects to the net. This allows ii-manner communication betwixt an ADAS trained technician at Autoglass and a remote ADAS Primary Technician who is able to admission the OE manufacturer software, relay diagnosed faults, and provide the actions needed to calibrate. This removes the need for dealer calibration.

A contempo review of existing bodyshop industry data by Autoglass showed that 28.vii% of body repair businesses had turned downwards jobs due to the engineering science and repair techniques required.

Neil Atherton, Sales & Marketing Director, Autoglass, said: "Our new solution is the first of its kind and will take a significant bear upon on the aftermarket. Currently the ADAS market is highly fragmented, with vehicle manufacturers requiring unlike hardware, software and instructions for their ADAS. By providing us with straight access to OE manufacturer information this solution has made information technology easier than ever to code and calibrate vehicles' sensors and get drivers dorsum on the road safely."

He added: "At Autoglass we pride ourselves on our innovation, and we are delighted to be able to launch this game-changing solution that will help solve the ADAS conundrum."

The solution was launched at the Autoglass: Live event, held at the Belron Headquarters in Egham, Surrey on Thursday 4 July.  The event showcased capabilities from Autoglass and Autoglass BodyRepair. Information technology was attended by senior executives from beyond the insurance, fleet, bodyshop and automotive industries.

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• Loud and clear

  Brilliant sunshine, blue skies, and 25°C. You could not accept picked a better day for a alive automotive event, featuring outdoor demonstrations of equipment, and more pertinently for readers of Aftermarket, the launch of a new ADAS solution. That is what Autoglass had on offer, when it launched its ADAS Total Calibration solution featuring what information technology describes as 'over the air' support at its Autoglass Live event in July.

  Y'all couldn't pick a better setting either. Parent company Belron International's Milton Park HQ, but off the M25 well-nigh Egham is an impressive modern venue. Something had to give though: "In preparation for this event," said Autoglass  Sales and Marketing Managing director Neil Atherton, "nosotros made a request to our caput role colleagues that they work from domicile today. And so a big apology to them, as I think Thursday is Yoga and Pilates twenty-four hours." You tin't have everything then.

  200 decision makers from across the insurance, fleet and automotive industries were there instead, on mitt to see a number of presentations from the drinking glass provider. These four sessions divided into zones looked at the client journeying, the aforementioned Total Calibration Solution that we will go into in more than depth later on, operational excellence, and minimising risk. It was hither, in zone iv, that Aftermarket started the solar day.

  Minimising take chances
  For us, the most interesting element was the ADAS side. The purpose of this session was to look at the trends impacting on vehicle drinking glass, no pun intended. It too looked at the risks around quality and prophylactic. This included the upshot of increasing drinking glass complexity, and of course the ADAS factor. "Windscreen repair is more important now than information technology has been in the past," observed Eddie Irvine,  Operations Director, Franchise Markets, at the start of the session.

  Autonomous driving will also accept an effect. "On the 1-five calibration of democratic driving," said Ernst Bakker, Sales Development Director, "we are around level 2. Hither we have prowl control, emergency braking etc, all the systems that help the driver. At level 5 you no longer take a commuter, y'all have passengers."

  Eddie observed: "This is being driven past the need for safer cars, which is why we are seeing more and more ADAS penetration. To get a EuroNCAP 5 star rating, a vehicle has to accept a minimum of ane ADAS system.

  "The ADAS market in Europe is expected to double by 2025. This causes the automotive industry some existent challenges to motility towards safer cars. About 9% of the current United kingdom of great britain and northern ireland auto parc is fitted with a forward-looking camera. SBD predict that by 2024 information technology will be 29%. That's massive growth, and will be linked to windscreen replacement."

  Glass thickness decreased greatly over the last 15 years, while the size of windscreens has increased. With ADAS sensors being placed in windscreens, there is more strain on a larger, thinner component that is being asked to exercise  more than ever before. This makes proper bonding of replacement windscreens vital for safety on a number of levels, as well equally the correct drinking glass. This session included a demonstration of how windscreens tin can exist scanned to cheque it is correct.

  This all helped to build a motion-picture show of how central ADAS is condign to any number of sub-sections inside the broader aftermarket.
  On our style to finding out almost the new offer, The side by side session provided a flick of the customer journey in a grade of live performance, wryly described as a "scripted reality extravaganza". In it, four 'typical' customers and their windscreen replacement experiences were performed. From here the next stop was a presentation from IMI CEO Steve Nash.

  Gary Lubner, CEO of Belron International received a document that shows that Belron is now an Accredited IMI International Center. "The fact that we are now accredited for ADAS jobs as well is a big matter" said Gary. "Then much ADAS is going on, I am sure for some of you this has come as a huge stupor.

  "We recognised this trend back in 2014. In 2015, worldwide we did five,000 ADAS recalibrations. This year, we will practise close to 800,000 ADAS calibrations worldwide.100,000 of those will be done here in the UK. Adjacent twelvemonth I remember we could be doing double that again. I can assure there is no other organisation in the world doing that much calibration. No one is fifty-fifty close. What does that hateful? If we are doing that many calibrations, we have to brand sure nosotros are using the right technology. Now, with the 'over the air scale' service, nosotros tin service 98% of vehicles that are able to be calibrated. It also means we have to put enormous endeavour into training our technicians." He added: "ADAS is here to stay, and it is a fact that we have to deal with."

  Total Calibration
  Moving onto what was for us the main event, Neil Atherton introduced the Full Scale solution.

  First, he provided some context: "Nosotros have 560 trained ADAS technicians, of whom about 170 have been through the IMI accreditation process. The others will follow as nosotros continue to whorl out this training. I envision all of our technicians being ADAS-skilled in due class. We work with three partners, Hella Gutmann Solutions (HGS), Bosch and TEXA. In the United kingdom it is primarily HGS. These tools allow us to calibrate, cameras, radar and lidar. We mainly carry out those calibrations in our fitting centres, but some need to be done dynamically. Approximately 3-quarters of cars need to be done in a static environment. The rest are calibrated dynamically on specific road atmospheric condition. At present we have 73 fitting centres around the country. We plan to open another ten during this quarter. We will continue to review our footprint as demand continues to spiral up.

  "However, we are not able to calibrate everything, the primary reason being that when manufacturers launch a new vehicle, it takes time for the programmes and data to be released to the aftermarket. The likes of HGS and Bosch then demand to reprogramme their systems to allow us to do it. Typically we encounter a lag of near six months. In those situations, we accept had to go dorsum to the dealer network to recalibrate the newest cars."

  Explaining the Total Calibration Solution, Neil said: "What we are launching today, with new partners, gives us an ability to delve straight into the vehicle manufacturer'southward software, finer giving us the tools that are available to the dealership."
  The central is the over the air device. Autoglass has an exclusive partnership with  the provider, and the visitor will be the but 1 offering the service.

  Neil explained how it works: "The technician plugs this device into the OBD port. That will so wirelessly connect with our hub of primary technicians. They can operate the software and dive straight into the manufacturer'south own databases. They will then communicate back through to the car, via the box, and they will communicate with the technician to explain what'southward happening on the journeying. When the journeying is fulfilled and the car is calibrated, they will send an electronic certification for the car. We can then install that in the deject then we have got evidence of that calibration process taking place."

  Explaining what it means, Neil said: "The Total Calibration Solution allows us to fulfill near 100% of calibration requirements without needing to return to the dealer network. The primary benefits are twofold. Firstly, the customer journey is much meliorate. Secondly, in the two-stop-shop solution currently in identify there is currently an element of risk in the windscreen replacement then the calibration. Doing it in one go eliminates that chance. It as well allows united states the opportunity to serve the market. We can exercise that through a number of options. This solution gives u.s. the opportunity to do an OE diagnostic browse."

  In conclusion, Neil said: "This over the air Solution will eliminate the need for us to go through the dealers, it will enable us to exist able to deliver a full diagnostic check, office coding and ADAS calibration, information technology reduces the risk, and it reduces key-to-key times."

  Closing thoughts
  Following Neil's presentation, we were able to run into the Total Scale Solution demonstrated in the on-site workshop. The live display from the Autoglass technicians showed that the technician in the workshop was provided with boosted back up from the Autoglass master techs via the device. The primary tech provided information to the technician so he could make adjustments to the photographic camera to put it dorsum in alignment.

  With one of the business models for ADAS being one provider in an area taking on the financial burden of the ADAS investment, Autoglass are in a practiced position to go market leaders if they chose to target contained garages looking to action ADAS piece of work. With the OBD port threatened with closure within the next few years, and VM access existence a problem, information technology is unclear if this is a long-term solution, just information technology is certainly an additional level of support that offers the garage sector an alternative on the ADAS question.

• CSC-Tool Digital from Hella Gutmann

  The CSC-Tool Digital is the latest ADAS scale solution to join the grade-leading line-up from ADAS experts, Hella Gutmann.

• Euro Car Parts: Launch Euro Tab II

  Euro Auto Parts is now offering the Launch X431 Euro Tab II diagnostics tool. The platform was developed around Android 7.1, and inherits all the functions of the previous model, while too adding a number of new features. These include DoIP, J2534 pass-through online programming, DTC-based database, intelligent diagnosis and more. It also boasts a 10-inch bear upon screen, dual 5 GHz WiFi and Bluetooth, and is supplied with a complimentary 12-month subscription to Haynes Pro Technical Data. To protect it in the workshop surround, the device is congenital and certified to IP65 standards. With a lithium-ion battery, the Euro Tab Ii can be used wirelessly for extended periods and comes with a dock for easy recharging. It supports ADAS functions, DPF replacement coding and service regenerations as well as local and online module programming, recoding and configurations. Users can also buy OE diagnostic software and utilise their online subscription through the X431 Euro Tab II Interface. The Euro Tab II has been released alongside the new generation Connector Smartbox v3. This has been independently developed by Launch and can exist connected over WiFi, Bluetooth and USB.

  www.eurocarparts.com

• All the things You could do…

  If you had a petty money, how would you spend it to amend your business? Maybe you'd buy the latest ADAS scale kit, or subscribe to an workshop management system?

  Okay, now let's think bigger. If you were given all the money y'all had always invested in your business and could start it again from scratch, how would you gear information technology up to attract customers and make it profitable? Would you build something similar
  your current business organization, or would it exist totally different?

  Why practise I ask? Because the world changes quickly, which means our businesses are rarely set up up exactly as nosotros need or want, and nosotros must brand frequent spending decisions. Nosotros must piece of work out how to prioritise our spending, to ensure we always offer the things of greatest worth to our customers; i.e. nosotros maximise our value proposition.

  Final month, we sought to understand our typical customer (a private vehicle owner). We saw that they have functional, emotional and social tasks to complete (jobs). These jobs have either good results (gains), or bad outcomes, risks and obstacles, related to their undertaking or failure (pains). For example, taking a motorcar to the workshop is an extreme pain for a typical customer because it makes information technology more hard for them to complete their more important jobs (e.g. commute to work or navigate the schoolhouse run).

  This month, we'll employ the things nosotros learned about our customers to pattern our value proposition; We'll use a repeatable technique to ensure our businesses offer the things our customers need and want. The effect volition be a value (proposition) map, or value map for curt.

  Value mapping
  Anything that helps our customers get their jobs done volition have value. Therefore, our products and services must aim to help them complete their jobs. If these products and services and so eliminate a customer's pains, they are pain relievers, or, if they produce gains, they go gain creators. Past stating the ways in which our products and services create gains and salve pains, we can communicate their potential do good to our customers. Hence, by putting a list of our products and services together with the lists of their respective hurting relievers and proceeds creators, nosotros create a guide to the worth of our business to our customers. That is, we brand a value map.

  Of course, non all our products and services, and their subsequent pain relievers and gain creators, are equally relevant to our customers; some are essential, whilst others are merely overnice to have. We tin use these differences to assistance our decision making: by ranking the items in our value map in their club of relevance to our client, nosotros can see which can exist ignored, and which can be prioritised.

  Figure ane shows example items that might be within an independent workshop's value map, ranked in order of relevance to a private-vehicle-owning customer (a value map is targeted at a specific customer segment). As with the creation of a client profile, there is no 'right' answer; this one is based on my half-thought-through assumptions, and previous business experiences. Yours might differ. Hence, we must derive and tweak our respective value maps appropriately. Ultimately, each of united states would utilize business metrics (e.g. profit ratios and customer satisfaction ratings) to tune our value propositions to the max. But that's a task for another time.

  Products and services
  Nosotros saw before that customers don't like to waste time at a workshop; they want to get through their lives with the minimum of hassle. They crave convenience. Therefore, courtesy cars, a handy location (covered under 'community-orientated' services in Effigy one), extended opening-hours, while-yous-await servicing, or choice-up and returns (either vehicle or client) all represent high value offerings. We don't have to offer them all - they're included in Effigy 1 for reference. Likewise, online bookings and related management systems simplify engagement, bring convenience, and heighten value.

  Have you ever heard a customer say they like messy and dirty workshops and technicians? I haven't. That's because nosotros adhere value to our health and safety: If your bounds and staff are well presented, they will projection professionalism, and your customers will reach their desired emotional state of feeling rubber. Even ameliorate, properly motivated, well-equipped and trained staff will increment the likelihood that your customers are safe and secure. As safety fears are powerful motivators and manipulators, we must utilise our expertise to assist our customers assess and manage their exposure to risks. They will and so be in control and feel in control of their rubber.

  Non all customers will exist seeking to cut costs all the time, only certainly all of them will want to command their costs. There are means a business organization can assist customers manage this aspect of their lives: articulate terms of merchandise and fee structures; well-managed engagements with expert communication; warranted parts and labour; and a range of payment methods such every bit easy-pay solutions, touch on-less, or credit card services.

  Surprisingly, some customers desire to await after their vehicles. Primarily, this helps them feel safety and secure, minimises the chance of disruption to their lives (from breakdowns), and protects the value of their vehicles. A good service history represents budgetary value in this sense. This means we should be offer, high quality parts and labour, and OE-aligned servicing and repairs.

  Hurting relievers
  Information technology might suit your ego to think all your customers visit your workshop because of your skill, expertise and professionalism, or your friendly welcome and great (i.e. free) java. However, pure convenience tin exist the decisive factor when some customers choose where to accept their vehicles: you're effectually the corner; yous had a spare courtesy automobile; yous're open; yous were prepared to look at it there and and then; you had the function in stock etc. Whilst this reflects the significant value these pain relievers offering to all our customers, it is the example that some of those who value convenience above all else are not able to see the worth of your other products and services. If they don't understand that your conveniences come at a cost, and so point them elsewhere. You volition never please them. Cypher has the potential to sour a human relationship like an unexpected bill: When my head was buried in an arresting diagnostic job, adequate advice was sometimes an upshot for me. My 'solution' was to swallow the costs, to avert upsetting the customer. This was neither a solution nor a sustainable business strategy. What I really needed was the best preventative medicine of all: Great advice.

  It should be no surprise that there are far more pains than gains in our value map: Servicing and repair workshops are all about pain relief; we are either trying to eliminate a current pain, through diagnostics and repairs, or conveying out preventative maintenance to avoid a future pain. Because this is our reason for beingness, customers notice information technology intolerable to recollect our actions have caused them unnecessary inconvenience or costs. Nowhere is this more obvious than when we attempt to 'help them out' -  Every time nosotros ever tried to help a customer to control costs (i.e cut costs), by fitting a cheaper office or trying a less expensive solution, it always backfired. Every single time. Tin you guess who suffered the consequences? It always paid us better to ensure the car was stock-still when it left the workshop. 'Effort it and see' tends to translate into 'you are going to be really cheesed off next time I see you', It likewise counted that we supplied quality, parts and labour.

  Gain creators
  When properly delivered, our products and services volition assist our customers accept the following: An piece of cake-life; a car that holds its value and works properly; peace of mind; a sense of feeling special at our premises; and the data from our audio advice to make good decisions.

  Nonetheless, for some of us, the ultimate convenience is to not have to engage our encephalon, so if nosotros really want to take our value proffer to the next level, nosotros must be highly proactive and perform our customers' thinking for them: e.yard. by sending MOT and service reminders, with easy to process 'calls to activity' so that they are merely a click away from being sorted. Then, at the allocated time, we would pick-up their vehicles from their homes to accept them to the workshop, leaving a replacement vehicle in their identify. I know enough of businesses that do this. And they are successful.

  Coin, money, money
  There are many servicing and repair options available to private vehicles owners: Independent workshops, fast-fit chains, main-dealer workshops, mobile technicians, chancers, etc. Next time we'll run across how other business types deliberately tweak their offerings (value maps) to fit specific customer segments. We need to acquire to be equally deliberate and well-informed about our investment decisions. What if nosotros don't? Well, we might waste material all our money, and lose all our customers. Which isn't always funny, fifty-fifty in a rich man's world.

  https://automotiveanalytics.net

• ADAS: IRR going live on 31 March

  Hella Gutmann Solutions welcomes Thatcham'southward Insurance Industry Requirements for ADAS calibration following vehicle repair

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